Prada Seasonal Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center by creating a welcoming retail environment and meeting all client needs and requests in accordance with the company's service standards
• Capture customer data into the company CRM system to maintain relationships and develop personalized approaches for future opportunities
• Embrace and actively promote the omnichannel retail mindset across all customer touchpoints
• Collaborate effectively with colleagues to ensure consistent exceptional service and contribute to a positive, inclusive working environment
• Welcome and serve customers with excellence during all in-store interactions and peak trading periods
• Engage proactively in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs
• Maintain current knowledge of fashion trends, competitor offerings, and product categories
• Demonstrate comprehensive brand and product knowledge to clients
• Address customer complaints professionally and escalate to management when necessary
• Maintain shop floor and visual display standards in compliance with company operational guidelines and stock procedures
• Contribute to security protocols and remain attentive to loss prevention

Qualifications

• Passion for selling and luxury retail environments
• Curiosity and genuine interest in luxury, fashion, art, and design
• Proven experience building lasting relationships with affluent clientele
• Ability to work effectively both as part of a team and independently
• Excellent verbal communication and interpersonal skills
• Fluent spoken English; additional languages highly desirable
• Ambition, resilience, and self-motivation with a results-driven mindset
• Strong problem-solving abilities
• Deep passion and knowledge of the managed product category

Skills

Experience

Demonstrated experience in luxury or high-end retail environments, with a proven track record in client relations and sales achievement. Prior experience in building and maintaining high-value customer relationships is essential.

Education

Secondary education or equivalent; additional training in luxury retail, hospitality, or customer service is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.