Prada Sales Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the sales team to exceed financial targets and maximize sales performance whilst supporting overall store success
• Develop and implement business plans in collaboration with the Store Manager, analysing product performance and proposing strategic action initiatives
• Cultivate cross-selling and upselling opportunities across product categories to optimise revenue
• Lead by visible presence on the sales floor, maintaining Prada standards and creating efficient merchandising execution
• Serve as a sales leadership role model, mentoring team members in client relationship development whilst building a personal client portfolio
• Champion digital mindset adoption within the team and support colleagues in leveraging technology to enhance client relationships and commercial objectives
• Monitor market trends and competitive landscape continuously to inform business strategy
• Deliver an exceptional client journey by welcoming guests warmly and communicating Prada's core values—design intelligence, cultural relevance, challenge of conventions, and commitment to creativity and innovation
• Cultivate client loyalty through relationship-building, meaningful after-sales engagement, and high-quality customer profile capture
• Identify and pursue new client acquisition opportunities to grow departmental sales
• Manage customer complaints proactively and professionally to preserve relationship equity
• Coach and develop team members with consistent feedback, identify training needs, and partner with HR and L&D to create tailored development plans
• Facilitate information exchange within the team through structured morning briefings and knowledge-sharing sessions
• Identify high-potential talent and propose candidates for internal development opportunities to the Store Manager
• Ensure the team operates with the highest standards of care and respect for products through exemplary behaviour and rigorous procedural adherence
• Support cooperation between front and back-of-house operations and enforce company procedures on cash handling, inventory, and logistics
• Contribute to effective asset protection and provide feedback to Store Manager and Visual Merchandising teams on departmental needs
• Maintain effective back-of-house organisation, ensuring asset security and staff grooming standards
• Ensure compliance with company policies and procedures across all operational activities
• Master all company tools, applications, and digital systems; keep the team informed of relevant updates
• Train and inspire the sales team on product knowledge, sales techniques, client service standards, and company policies

Qualifications

• Proven track record in luxury retail sales management or equivalent leadership environment
• Demonstrated ability to drive sales performance and exceed financial targets consistently
• Strong business acumen with analytical capability to assess market and product performance
• Comprehensive knowledge of luxury fashion industry dynamics, trends, and consumer behaviour
• Exceptional communication and interpersonal skills across all levels
• Leadership and team coaching experience with proven ability to inspire and influence others
• Strong attention to detail and organisational capability
• Proven experience building and maintaining client loyalty through sophisticated relationship management
• Ability to balance strategic thinking with hands-on operational engagement

Skills

Experience

Minimum 5 years of progressive sales leadership or team management experience in luxury fashion retail, with demonstrated success in driving sales targets and managing team performance.

Education

Secondary education required; tertiary qualification in business, retail management, or related discipline preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.