Prada Sales Associate

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Prioritize customer needs and expectations, building meaningful relationships while delivering exceptional, memorable brand experiences as a Prada ambassador
• Achieve personal and store sales targets through high-performing sales execution and consistent service excellence across both physical retail and e-commerce channels
• Demonstrate comprehensive product knowledge and deep understanding of Prada's heritage, culture, and brand DNA to engage customers effectively
• Proactively acquire and accurately input customer information into the CRM system to enable personalized relationship-building and future business opportunities
• Embrace omnichannel principles and actively promote seamless integration between retail and digital touchpoints
• Maintain extensive knowledge of luxury fashion trends, competitive landscape, and style developments to inform customer conversations and styling recommendations
• Handle customer inquiries, feedback, and complaints professionally and responsibly, collaborating with management and customer service teams as needed
• Deliver premium service through both in-person consultations and virtual appointment formats utilizing digital tools and technology
• Maintain meticulous care and respect for all merchandise handled, upholding the highest standards of product stewardship
• Support back-of-house operations and store management, ensuring organized stockroom environments and adherence to inventory protocols
• Execute all administrative procedures, including security protocols, point-of-sale operations, logistics, and reporting requirements with precision and consistency
• Foster teamwork and constructive communication, contributing to a positive workplace environment that reflects Diversity & Inclusion values

Qualifications

• High school diploma or equivalent
• Demonstrated passion for fashion with genuine affinity for the Prada brand
• Proven sales experience in luxury, premium luxury, or select retail environments with evidence of customer-building success
• Extensive experience selling Ready to Wear, footwear, and leather goods
• Demonstrated experience or proven track record in luxury concierge or high-net-worth customer services
• Experience leveraging smartphones and digital tools for sustained customer relationship management and promotional activities
• Multilingual capability in English, Mandarin Chinese, Korean, or other foreign languages (business level or above; business-level Japanese fluency is mandatory)
• Professional demeanor with demonstrated accountability and responsibility in executing duties
• Hospitality or service-oriented background from alternative industries considered

Skills

Experience

Proven track record in luxury retail or premium brand sales environments, with substantial experience in customer-building and relationship management. Applicants with concierge or high-net-worth customer service experience are preferred. Multilingual sales experience in international luxury settings is advantageous. Prior experience with luxury brand CRM systems and appointment-based retail models is a strong asset.

Education

High school diploma or equivalent required. Further education in fashion, luxury goods, or hospitality is advantageous but not required.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.