Prada Sales Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place clients at the centre of the experience, understand their needs and expectations, build meaningful relationships, and deliver distinctive, memorable service as a PRADA brand ambassador.
• Meet individual and store sales targets through strong sales performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Use knowledge of products and PRADA’s history, culture, and brand DNA in client interactions.
• Proactively collect client information, accurately enter it into the CRM system, and build, maintain, and strengthen client relationships through a personalised approach that creates future business opportunities.
• Understand and actively promote an omnichannel approach across store and e-commerce channels.
• Maintain broad knowledge of luxury fashion, current trends, and competitor activity, applying it to client conversations and styling recommendations.
• Handle client feedback and complaints responsibly, coordinating with managers or the customer service team as needed.
• Care for products to the highest standard.
• Use digital tools to deliver a seamless, integrated luxury experience.
• Provide refined service during in-person or technology-enabled virtual appointments.
• Participate in store operations with the back-of-house team and maintain an orderly stockroom.
• Follow internal operating guidelines and procedures for inventory management, security, cash register operations, logistics, and reports required by headquarters.
• Contribute to a positive workplace through teamwork and open, constructive communication, delivering a consistent client experience and respecting Diversity & Inclusion values.

Qualifications

• High school graduate or higher.
• Passion for fashion and affinity with PRADA.
• Sales and client-building experience in luxury or premium-luxury brands or select shops.
• Substantial sales experience in ready-to-wear, shoes, and leather goods.
• Experience and a track record in personal-shopping or private-client services.
• Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
• Sales experience using foreign languages such as English, Chinese, or Korean; business-level Japanese proficiency is required.
• Professional conduct and a responsible approach to work.
• Experience in other industries, including hospitality, is also welcomed for some stores.

Skills

Education

High school graduate or higher.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.