Prada Sales Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center, creating a welcoming environment and delivering excellence service in accordance with the client journey ceremony
• Exceed individual sales targets and maximize personal sales performance while contributing to overall store success
• Meet and exceed KPI goals, ensuring the highest quality of sales and customer service
• Demonstrate expert product knowledge and comprehensive understanding of Prada history, culture, and design DNA
• Capture customer data into the company CRM system to develop personalized client relationships and identify future opportunities
• Embrace and promote an omnichannel mindset across all customer touchpoints
• Build and maintain extensive knowledge of luxury fashion trends and competitive landscape to inform customer discussions and recommendations
• Take ownership of resolving client complaints in liaison with line management and the Client Service team
• Exercise the highest level of care and respect for products during all handling and transactions
• Actively utilize company digital tools to deliver a complete and integrated luxury experience
• Host and conduct customer appointments in-person and via virtual meeting technology
• Work synergistically with back-of-house operations, participating in daily store operations and maintaining organized stockroom procedures
• Comply with all company procedures regarding operational guidelines, stock management, security, cash handling, inventory, and logistics reporting
• Collaborate as a team player, fostering open communication and contributing to a positive, inclusive working environment

Qualifications

• Passion for human relations and sales
• Proven experience building long-lasting client relationships in a luxury retail environment
• Problem-solving mindset with curiosity and demonstrated interest in luxury fashion, art, and design
• Ability to work effectively both independently and as part of a cohesive team
• Excellent communication and interpersonal skills
• Passion for and knowledge of luxury product categories

Skills

Experience

Experience in luxury retail sales or client advisory roles with demonstrated success in exceeding sales targets and building meaningful client relationships.

Education

High school diploma or equivalent; further education in hospitality, luxury retail management, or fashion studies is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.