- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 5, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Client Advisor represents PRADA and delivers personalised luxury service across store and e-commerce channels, developing client relationships while pursuing individual and store sales and KPI targets. The role also supports appointments, CRM activity, stock organisation and store procedures, and requires substantial ready-to-wear, footwear and leather-goods sales experience.
Role & Responsibilities
- Deliver a distinctive, memorable client experience by understanding clients’ needs and expectations, building meaningful relationships, and acting as a PRADA brand ambassador.
- Meet individual sales targets and contribute to overall store performance through strong sales results.
- Provide exceptional service aligned with the Client Journey Ceremony in a welcoming, refined environment, anticipating and addressing clients’ needs and requests.
- Pursue KPI targets while maintaining the highest standards of client service and sales quality.
- Apply in-depth knowledge of products, PRADA’s history, culture, and brand DNA in client interactions.
- Proactively collect client information, enter it accurately into the CRM system, and build, maintain, and strengthen relationships through a personalised approach that supports future business opportunities.
- Understand and actively promote an omnichannel approach across store and e-commerce channels.
- Maintain broad knowledge of luxury fashion and stay up to date on fashion trends and competitor activity to inform client conversations and styling recommendations.
- Take responsibility for client feedback and complaints, coordinating with supervisors or the Customer Service team as needed.
- Handle merchandise with the highest level of care and respect.
- Use digital tools to deliver a seamless, integrated luxury experience.
- Provide high-quality service during in-store or technology-enabled virtual appointments.
- Participate in store operations in coordination with the Back of House team and maintain an orderly stock environment.
- Follow established procedures and internal operating guidelines for inventory management, security, cash register operations, logistics, and reports required by headquarters.
- Support a positive workplace through teamwork and open, constructive communication, delivering a consistent client experience and respecting Diversity & Inclusion values.
Qualifications
- High school graduate or equivalent.
- Passion for fashion and affinity with PRADA.
- Experience in sales and client development at a luxury or premium-luxury brand or select shop.
- Substantial sales experience in ready-to-wear, shoes, and leather goods.
- Experience and a track record in department-store client sales.
- Experience using smartphones and similar tools for long-term client development and promotional activities.
- Sales experience using a foreign language such as English, Chinese, or Korean; business-level Japanese proficiency is required.
- Professional conduct and a responsible approach to work.
- Experience in other industries, including hospitality, is also welcomed for some stores.
Skills
Education
High school graduate or equivalent.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Fashion Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.