Prada Sales Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center of all interactions, creating a welcoming environment and delivering exceptional service in accordance with the client journey ceremony
• Capture and maintain customer data within the company CRM system to develop personalized approaches and foster long-term brand loyalty
• Welcome and serve customers with an excellent in-store experience at all times, demonstrating professionalism and attentiveness
• Exhibit mastery of brand and product knowledge, maintaining awareness of fashion trends and competitive positioning
• Proactively engage in cross-selling across departments and maximize sales opportunities to achieve individual targets and KPIs
• Handle customer concerns and complaints effectively, escalating to management when necessary
• Maintain shop floor presentation and visual displays to the highest standards, ensuring compliance with operational guidelines and stock procedures
• Contribute to store security and loss prevention by remaining vigilant against product theft
• Work collaboratively with colleagues, fostering open communication and promoting a positive, inclusive working environment

Qualifications

• Passion for luxury retail and the sales environment
• Demonstrated experience building long-lasting relationships with high-net-worth clientele
• Proven ability to work effectively both independently and as part of a team
• Strong product knowledge and genuine curiosity about luxury, fashion, art, and design
• Excellent communication and interpersonal skills with ability to engage diverse clientele
• Fluent in English; additional languages preferred

Skills

Experience

Previous experience in luxury retail or high-end customer service is preferred; demonstrated track record of achieving or exceeding sales targets and building a clientele base is advantageous.

Education

High school diploma or equivalent required; additional retail certification or luxury brand training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Benefits

Eligible for commission, bonuses, and other incentive opportunities based on performance.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.