Prada Sales Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the client at the center of all interactions, creating a welcoming environment and meeting every request with excellence in accordance with the client journey ceremony
• Capture and maintain accurate customer data in the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote omnichannel retail mindset and best practices
• Work collaboratively with colleagues to foster open communication, ensure consistent service delivery, and contribute to a positive, inclusive working environment
• Welcome and serve customers with excellence throughout the shopping experience
• Proactively engage in cross-selling across all departments to achieve individual sales targets and key performance indicators
• Maintain current knowledge of fashion trends, market competitors, and industry developments
• Demonstrate comprehensive brand and product knowledge to all customers
• Address customer complaints professionally and escalate to line management when necessary
• Maintain shop floor and visual displays to the highest standards in compliance with company operational and stock procedures
• Contribute to loss prevention efforts and remain vigilant against product theft

Qualifications

• Passion for luxury retail and sales
• Genuine curiosity and demonstrated interest in luxury fashion, art, and design
• Proven experience building and maintaining long-lasting client relationships
• Ability to work independently and collaboratively within a team environment
• Excellent verbal and written communication skills with strong interpersonal presence
• Ambitious, resilient, self-motivated, results-driven mindset with strong problem-solving capabilities
• Deep passion and knowledge of the assigned product category
• Fluent English language proficiency; additional languages considered an asset

Skills

Experience

Demonstrated experience in luxury retail sales or high-end customer service environment, with a track record of building meaningful, long-term client relationships and achieving or exceeding sales targets.

Education

High school diploma or equivalent; additional formal training in fashion, luxury goods, or hospitality is valued.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.