Prada Retail Training Manager

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Location
LondonEnglandUK
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 13, 2026

About Prada

Prada is an Italian luxury fashion house renowned for innovative design, exceptional craftsmanship and premium leather goods, ready-to-wear and accessories. As part of the Prada Group, the brand operates a global network of flagship boutiques and emphasizes creative excellence, experiential retail and meticulous product knowledge across its retail estate.

Prada is hiring an In-Store Training Manager for its Bond Street boutique in London to lead retail learning and development for boutique teams.

Role & Responsibilities

  • Design, implement and maintain boutique-specific training programmes covering product knowledge, sales technique, clienteling, visual standards and service protocols for the Bond Street flagship.
  • Deliver classroom and in-store training sessions, workshops and one-to-one coaching; adapt content for adult learners and boutique schedules.
  • Conduct training needs analysis and partner with regional L&D, HR and retail operations to prioritise initiatives that drive conversion, average transaction value and client retention.
  • Develop and maintain training materials, manuals, e-learning modules and assessment tools; oversee LMS content and training records for the store.
  • Coach store leadership and sales teams on performance improvement, conduct regular evaluations, and provide actionable feedback tied to KPIs.
  • Coordinate onboarding for new hires and seasonal staff, ensuring rapid integration into Prada’s service standards and commercial objectives.
  • Monitor training effectiveness via sales metrics, mystery shopping, competitor benchmarking and employee feedback; iterate programmes to deliver measurable results.

Qualifications

  • Proven capability to design and deliver retail training programmes for boutique teams, with measurable impact on sales and service metrics.
  • Excellent presentation, facilitation and interpersonal skills with the ability to coach and influence at all levels of the organisation.
  • Strong stakeholder management — experience collaborating with HR, regional operations and store management to implement cross-functional initiatives.
  • Flexible availability to work retail hours including evenings and weekends as required by boutique operations.
  • Professional demeanour aligned with luxury-brand standards and discretion in client-facing environments.

Skills

Adult learning methodologies Workshop facilitation and presentation Coaching & mentoring Training needs analysis Performance coaching tied to KPIs Clienteling and luxury sales techniques Visual merchandising standards MS Office (PowerPoint, Excel) LMS administration

Experience

Typically requires 3–5 years of hands-on experience in retail training or learning & development, preferably within luxury fashion or premium retail, including demonstrable success in boutique environments and improving sales performance through training.

Education

Bachelor’s degree or equivalent in Business, Human Resources, Hospitality, Fashion Management or a related discipline; formal training certifications (e.g., Train-the-Trainer, L&D qualifications) are advantageous.

Workplace

The role is situated in London, England, UK.

Culture

Prada fosters a design-driven, detail-oriented workplace that values creativity, craftsmanship and elevated client service. The retail environment is highly collaborative and fast-paced, with strong emphasis on personal development, brand stewardship and excellence at every customer touchpoint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «In-Store Training Manager», «Boutique Learning & Development Manager», «Sales Training Manager», «Retail Learning Manager», «Boutique Training Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.