Prada Retail Training Manager
About Prada
Prada Group, a leader in the luxury fashion industry, is renowned for its commitment to innovation and excellence. With a rich heritage dating back to 1913, Prada operates globally, offering a diverse range of luxury products through its iconic brands, including Prada, Miu Miu, and Church's. As an employer, Prada Group values creativity, diversity, and the professional growth of its employees, fostering an inclusive and dynamic work environment.
Join Prada in London as an In-Store Training Manager. Enhance team performance and client experience in a luxury retail environment.
Role & Responsibilities
- Plan and implement training programs aligned with global and local priorities.
- Promote a culture of shadowing, observation, feedback, and coaching at all store levels.
- Support store leadership in team development and individual performance enhancement.
- Ensure effective client journey implementation impacting conversion and clienteling.
- Identify training needs and develop action plans at store and client advisor levels.
- Leverage in-store training tools and collaborate with retail functions for training activities.
- Perform team gap analysis and build individual coaching plans.
- Support store leadership to cascade brand, client journey, and product knowledge.
- Drive in-store training initiatives with active shop floor presence.
- Monitor quality and retention of training content.
- Lead a culture of in-store coaching focusing on selling skills and brand ambassadorship.
- Manage onboarding journeys for new hires in collaboration with HR.
Qualifications
- Strong training expertise and effective people management skills.
- Knowledge of KPIs with a focus on CRM performance and client engagement.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Fluency in English.
Skills
Experience
Experience in training and development within a luxury retail environment is required.
Workplace
The role is situated in London, England, UK.
Culture
Prada Group offers a creative and international environment where curiosity and the pursuit of excellence drive success. The company values diversity and inclusivity, ensuring equal opportunities and fostering a respectful workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «In-Store Training Manager», «Store Training Coordinator», «Client Experience Trainer», «Retail Learning Specialist», «In-Store Learning and Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.