Prada Retail Trainer

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Collaborate with local retail, HR, and marketing departments and headquarters training leadership to identify and assess training needs for store personnel, designing effective and efficient programmes to address capability gaps
• Create and implement training programmes leveraging multiple delivery modes including classroom sessions, digital platforms, gamification applications, one-to-one coaching, virtual training, role-play exercises, and hands-on practice
• Deliver product and brand training to store staff, ensuring consistent alignment with corporate and brand standards, client journey principles, brand DNA, and luxury clienteling methodologies
• Partner with retail merchandisers to support product training delivery and ensure comprehensive understanding of assortment across sales teams
• Maintain active sales floor presence, observing customer interactions, providing targeted feedback, and coaching staff on luxury service delivery and customer experience excellence
• Support the onboarding process for new store joiners in collaboration with HR, providing comprehensive orientation training across all relevant content areas
• Monitor and measure training effectiveness through both quantitative KPI analysis (e.g. Net Promoter Score, sales uplift, conversion metrics) and qualitative feedback from retail management and direct floor observations
• Provide regular progress updates to headquarters line managers, HR leadership, and store management regarding team and individual development outcomes
• Manage training-related budgets and operational costs, ensuring efficient resource allocation
• Operate digital learning tools and learning management systems (LMS) platforms to deliver and track training activities

Qualifications

• Proven track record in retail training, learning and development, or related role within luxury retail or comparable customer-facing environment
• Demonstrated expertise in training facilitation, adult learning principles, and coaching methodologies
• Strong understanding of luxury retail customer experience, clienteling techniques, and brand storytelling
• Experience designing and implementing training programmes across multiple formats and delivery channels
• Familiarity with learning management systems and digital training platforms
• Excellent communication and presentation skills with ability to influence audiences at all organizational levels

Skills

Experience

Minimum 3–5 years of professional experience in retail training, learning and development, or equivalent customer-facing training role, preferably within luxury retail or premium brands. Demonstrated success in designing and delivering multi-format training programmes, conducting on-floor coaching, and driving measurable improvements in team performance and customer experience metrics.

Education

Secondary education required; further qualification in training, learning and development, business management, or related discipline preferred (e.g. CIPD, relevant certification in instructional design or adult learning).

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.