Prada Retail Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada seeks a Retail Team Manager in Zurich to lead and develop the team, drive KPI and category performance, and deliver an exceptional client experience through clienteling, CRM and product expertise. The role also supports recruitment, merchandising coordination, visual standards and store operations.

Role & Responsibilities

• Guide, nurture and develop the team, fostering excellence, teamwork and growth.
• Set goals and manage individual performance to exceed KPI targets and contribute to store success.
• Work with the Store Manager or Director on regular performance discussions, results analysis and actionable plans.
• Provide ongoing feedback and coaching, identify development needs and partner with Retail Trainers on tailored development plans.
• Train the team in the Client Journey, clienteling, storytelling and product knowledge to meet and exceed business goals.
• Participate in talent identification, recruitment and onboarding with the Store Manager.
• Foster a positive, harmonious work environment and cooperation across the team and store leadership.
• Maximize business opportunities through efficient sales-floor management and a visible, consistent team presence.
• Lead the team in delivering a superior client experience in line with Client Journey principles and long-term relationship building.
• Advance store performance through CRM and clienteling initiatives, training Client Advisors in data collection, client outreach, private appointments, repurchases, VIC engagement and retention.
• Identify opportunities to engage prospective clients and expand the store’s client base.
• Deliver a distinctive after-sales experience that supports product longevity and quality, strengthens loyalty and maximizes business opportunities.
• Model exemplary product care and respect.
• Ensure strict compliance with policies and procedures, supporting the team in daily operational tasks.
• Monitor assigned category performance and propose action plans to achieve targets.
• Work with Retail Merchandising teams, providing feedback on products, stock situations and specific requests to drive business growth.
• Partner with Visual Merchandising to maximize category potential and ensure the store image follows established guidelines.
• Work with Operations to maintain an efficient back-of-house structure and layout that supports selling opportunities.

Qualifications

• 5–7 years of experience in a similar role in luxury retail.
• Strong leadership, people management and coaching skills.
• Strong commercial and results-oriented mindset.
• Client-centric approach with excellent clienteling and CRM skills.
• Strong communication and interpersonal skills.
• Ability to drive performance and manage KPIs.
• Strong product knowledge and storytelling skills.
• Ability to develop the client base and identify business opportunities.
• Proactive, organized and solution-oriented approach.
• Ability to collaborate effectively with Store Management and cross-functional teams.
• High attention to detail and respect for company policies and procedures.
• Passion for luxury, fashion and Prada.

Skills

Experience

5–7 years in a similar role in luxury retail.

Workplace

Compensation

The base compensation for this position ranges from CHF 90,000 to CHF 120,000 per annum.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.