Prada Retail Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead the team to exceed financial targets, maximize sales performance and contribute to store success.
• Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing relevant action plans.
• Promote cross-selling and up-selling across product categories.
• Maximize business opportunities through effective sales-floor management, visible support and consistent Prada standards.
• Model sales leadership, support team members in their sales, and build and develop client relationships.
• Foster a digital mindset and help the team strengthen client relationships and achieve business objectives.
• Stay current on market trends.
• Ensure clients feel welcome and enjoy an inspiring, engaging client journey.
• Engage clients’ curiosity and introduce Prada’s values and vision, including its distinctive attitude, intelligent design, cultural relevance, challenge to convention, and commitment to creativity and innovation.
• Help clients express their individuality, confidence and independent spirit.
• Demonstrate commitment to the role, Group values and DNA.
• Cultivate customer relationships and brand advocates, and guide the team in capturing high-quality customer profiles with every transaction.
• Build and maintain strong client relationships, promote meaningful after-sales experiences, identify opportunities to acquire new clients and grow department sales, support clienteling initiatives, and proactively resolve complaints while preserving client relationships.
• Coach team members consistently, identify development and training needs, and partner with HR and Learning & Development to tailor individual development plans.
• Encourage information-sharing and lead morning briefings on focused topics.
• Identify talent for internal development opportunities and share recommendations with the Store Manager to establish appropriate development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager in mapping the market for recruitment research.
• Set an example of care and respect for products in every ceremony and procedure.
• Promote cooperation between front- and back-of-house teams.
• Support compliance with company procedures for cash operations, inventory, logistics and head-office reporting.
• Help ensure effective care of company assets.
• Share department needs and suggestions with the Store Manager and, where appropriate, the Visual Merchandising and Merchandising departments.
• Oversee effective back-of-house organization, safeguard company assets and maintain staff grooming standards.
• Proactively implement company policies and procedures while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to deliver positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.