Prada Retail Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets, maximize sales performance and contribute to store success.
• Support the Store Manager in developing and implementing business plans through product-performance analysis and relevant action plans.
• Foster cross-selling and up-selling across product categories.
• Maximize commercial opportunities through effective sales-floor management, visible support and adherence to Prada standards.
• Model sales leadership, support team members in achieving sales, and build and develop client relationships and a personal client portfolio.
• Foster a digital mindset across the team and support stronger client relationships and achievement of business objectives.
• Stay current on market trends.
• Ensure clients feel welcome and experience an inspiring, engaging client journey.
• Engage clients in Prada’s values and vision, including its distinctive attitude, design intelligence, cultural relevance, challenge to convention, and commitment to creativity and innovation.
• Help clients express their individuality, confidence and independent spirit.
• Demonstrate dedication to the role, Group values and DNA.
• Cultivate client relationships and loyalty, and ensure high-quality client-profile capture with every transaction.
• Promote a client-centric mindset, maintain strong relationships and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Support clienteling initiatives that strengthen client loyalty.
• Proactively manage client complaints to preserve relationships and achieve positive outcomes.
• Coach team members consistently, identify development and training needs, and partner with HR and Learning & Development to tailor individual development plans.
• Encourage information-sharing within the team and lead morning briefings on relevant topics.
• Identify talent for internal development opportunities and work with the Store Manager to determine appropriate development pathways.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager with market mapping and research.
• Lead by example to ensure the team handles products with the highest level of care and respect in every ceremony and procedure.
• Promote cooperation between front- and back-of-house teams.
• Support compliance with company procedures for cash handling, inventory, logistics and head-office reporting.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where appropriate, Visual Merchandising and Merchandising teams.
• Ensure effective back-of-house organization, protect company assets and maintain staff grooming standards.
• Implement company policies and procedures while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to deliver positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.