- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 11, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Client Advisor represents PRADA in Tokyo, building client relationships and delivering premium service across in-store and e-commerce channels while pursuing individual and store sales and KPI targets. The role also supports appointments, CRM, store operations and inventory procedures.
Role & Responsibilities
- Deliver an exceptional, memorable customer experience as a PRADA brand ambassador, understanding customers’ needs and expectations and building meaningful relationships.
- Create a warm, sophisticated environment; follow the Client Journey Ceremony and respond to customers’ needs and requests.
- Achieve and exceed individual sales targets and contribute to overall store success through strong sales performance.
- Pursue KPI targets while maintaining the highest standards of customer service and sales quality.
- Apply knowledge of products, PRADA’s history, culture and brand DNA in customer communications.
- Collect customer information, accurately enter it into the CRM system, and build, maintain and strengthen relationships through personalised engagement that supports future business opportunities.
- Understand and actively promote an omnichannel approach across store and e-commerce channels.
- Keep current with luxury fashion, emerging trends and competitor activity, applying this knowledge in customer conversations and styling recommendations.
- Handle customer feedback and complaints responsibly, coordinating with managers or the customer service team as needed.
- Care for products to the highest standard and treat them with respect.
- Use digital tools proactively to provide a seamless, integrated luxury experience.
- Provide premium service during in-store or technology-enabled virtual appointments.
- Participate in store operations in coordination with the back of house and maintain an orderly stockroom.
- Follow and execute established procedures for store operations, inventory management, security, cash register duties, logistics and reports required by headquarters.
- Work collaboratively and communicate openly and constructively to deliver a consistent customer experience and foster a positive workplace that respects Diversity & Inclusion.
Qualifications
- High school graduate or above.
- Passion for fashion and affinity for PRADA.
- Experience in sales and client development at a luxury or premium luxury brand, or select shop.
- Extensive sales experience in ready-to-wear, shoes and leather goods.
- Relevant experience and a track record in private client sales.
- Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
- Sales experience using a foreign language such as English, Chinese or Korean; business-level Japanese proficiency is required.
- Professional conduct and a responsible approach to work.
- Experience in other industries, including hospitality, is also welcomed for some stores.
Skills
Education
High school graduate or above.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.