Prada Retail Operations Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Plan, direct, and coordinate daily store operations, aligning business priorities with the General Manager or Store Director.
• Monitor incoming and outgoing merchandise, including finished-product transfers, packaging, and props; oversee messenger, UPS, and MALCA shipments and transfers.
• Review expense reports and monitor the store’s profit and loss for controllable costs.
• Coordinate new-hire training with store leadership.
• Monitor weekly inventory-related KPIs, including cycle counts, system downloads, in-transit merchandise, special stock, and negative inventory.
• Coordinate with the Corporate office to ensure new hires receive uniforms, new-season uniforms arrive on time and are allocated according to guidelines, departing employees return uniforms, and old uniforms are destroyed at season end.
• Ensure in-store transactions comply with Corporate procedures and daily closing procedures are followed.
• Support the tailor shop with supply orders, equipment issues, and maintenance in accordance with Corporate standards.
• Monitor sensor application and procedures for display products.
• Maintain appropriate floor presence and awareness.
• Align business priorities with support staff management and teams.
• Authorize schedules for support staff and prepare schedules for support management.
• Process support staff payroll, including authorizing and allocating overtime.
• Prepare annual performance reviews for support staff and support management.
• Document disciplinary actions and performance progress reports for support staff and support management.
• Prepare extensively for inventory in the months preceding it.
• Work closely with the Corporate office team, including the Store Operations Area Manager and Loss Prevention, to prepare inventory.
• Lead the full inventory process and coordinate inventory schedules.
• Reconcile inventory results and submit them to the Corporate office.
• Liaise with local store operations and Loss Prevention to track developments, including stock losses.
• Oversee and schedule weekly cycle counts; compile monthly results and submit them to Corporate.
• Ensure Incident Reports (IRs) are completed and communicated to store management.
• Oversee the maintenance, cleanliness, and organization of stockrooms, common areas, and the front of house in accordance with company standards.
• Report maintenance issues to the Technical/Facilities Department, including requests for painters, electricians, and fixtures from Italy, and report day-to-day store maintenance issues.
• Execute support-related direction from Corporate partners and facilitate their requests.
• Support the store’s sales targets and budget by aligning priorities with the General Manager or Store Director.
• Serve as the main point of contact for Store Operations and ensure all initiatives are implemented in-store.

Qualifications

• Professional communication skills.
• Digital and computer literacy.
• Proficiency in Microsoft 365.
• Project management skills.
• Data analytics skills.
• Leadership skills.
• Problem-solving skills.
• Flexible scheduling to meet business needs.
• Able to lift, push, and pull boxes without assistance.
• Able to pack, unpack, and move stock while supporting back-of-house functions.
• Able to work shifts standing or walking.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.