Prada Retail Floor Manager

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Location
IstanbulIstanbulTurkey
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 14, 2026

About Prada

Prada is an Italian maison recognised for its progressive design language and uncompromising craftsmanship; the brand operates globally within the Prada Group. As an employer, Prada combines heritage luxury with a commercial retail organisation, offering a highly international environment and exacting standards of client service, visual presentation and product knowledge.

Prada seeks a Retail Floor Manager at Istanbul Airport to lead boutique operations, drive sales and deliver exceptional luxury client service.

Role & Responsibilities

  • Oversee and coordinate all day-to-day boutique floor operations at the Istanbul Airport store, ensuring flawless luxury guest experience and adherence to brand standards.
  • Lead, develop and motivate the sales team through coaching, performance management and targeted sales initiatives to achieve and exceed sales KPIs and conversion targets.
  • Deliver exceptional clienteling: manage high-value client interactions, support after-sales service, and ensure CRM data quality and follow-up.
  • Implement and maintain visual merchandising and product presentation standards in collaboration with visual teams and store management.
  • Manage inventory control, stock replenishment, receiving processes and loss-prevention procedures to safeguard merchandise and financial results.
  • Prepare and submit operational reports, analyse sales metrics and propose corrective actions to optimise performance.
  • Coordinate store logistics with airport authorities, security and operations teams to ensure compliance with local regulations and smooth service delivery.
  • Organise staff schedules, manage opening/closing procedures and ensure the store operates within budgeted labour and operational parameters.

Qualifications

  • Proven supervisory or management experience (typically 3+ years) in luxury retail, boutique or travel retail environments.
  • Demonstrable record of meeting or exceeding retail sales targets and managing team performance.
  • Strong knowledge of luxury client service standards, clienteling techniques and CRM best practices.
  • Sound understanding of visual merchandising principles and stock/inventory control processes.
  • Excellent interpersonal and communication skills with the ability to lead, coach and resolve escalations diplomatically.

Skills

Luxury client service and clienteling Team leadership and coaching Sales performance management and KPI analysis Visual merchandising standards and boutique presentation Inventory management and loss-prevention procedures Point-of-sale (POS) systems Microsoft Office (including Excel) and basic reporting

Experience

Typically 3+ years in a supervisory role within luxury retail or travel retail; experience managing boutique teams and delivering sales targets preferred. Previous exposure to airport or duty-free operations is an advantage.

Education

Secondary education required; tertiary qualification in retail management, business, hospitality or a related discipline preferred.

Workplace

This position is based in Istanbul, Istanbul, Turkey.

Culture

Prada combines a heritage-driven creative identity with rigorous retail professionalism. The workplace emphasises meticulous presentation, refined client service and continuous development; staff operate in a cosmopolitan, fast-paced retail environment with high expectations for standards and discretion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Floor Manager», «Boutique Floor Manager», «Retail Operations Supervisor», «Floor Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.