Prada Retail Client Advisor
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 4, 2026
About Prada
Prada is an Italian luxury fashion house and global leader in high-end apparel, leather goods and accessories. Operating under the Prada Group umbrella alongside maisons such as Miu Miu and Car Shoe, the brand is recognised for craftsmanship, design innovation and an international retail footprint.
Prada hiring Client Advisor in Miami, USA — deliver luxury client experiences, drive sales and manage CRM at Prada Miami Design District.
Role & Responsibilities
- Act as a brand ambassador to convey Prada’s philosophy and values, delivering an exceptional, memorable luxury client experience.
- Place the customer at the centre of all interactions; welcome, advise and serve clients following the company’s client journey ceremony.
- Capture and maintain accurate client profiles and interactions in the company CRM to nurture relationships and drive repeat business.
- Proactively pursue sales opportunities and cross-sell across categories and departments to achieve individual and team KPIs.
- Support and promote an omnichannel sales approach, coordinating with online and in-store touchpoints to optimise client service.
- Maintain exemplary shop-floor standards and visual merchandising in line with operational guidelines.
- Manage customer complaints effectively, escalating to line management when required.
- Remain vigilant on loss prevention and security to protect product and assets.
- Collaborate with colleagues to foster open communication and a positive, diverse workplace.
Qualifications
- Passion for luxury retail and a customer-centric sales mindset.
- Demonstrable ability to build long-term client relationships and deliver personalised service.
- Strong interpersonal and communication skills; confident presenting product knowledge.
- Resilient, self-motivated and result-driven with sound problem-solving capability.
- Fluency in English required; additional languages are an advantage.
Skills
Experience
Previous experience in luxury or premium retail is required, with proven clienteling, sales results and familiarity working toward KPIs; experience recording and using client data in a CRM is expected.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail, hospitality or business is preferred.
Workplace
This position is based in Miami, Florida, USA.
Culture
Prada fosters a creative, international workplace driven by curiosity and the pursuit of excellence. The brand places strong emphasis on talent development, inclusivity and diversity, promoting a respectful environment where professional growth is encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Client Relations Associate», «Retail Sales Specialist», «Sales Associate — Clienteling», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.