Prada Retail & Performance Manager

Location
Employment Full-time
Seniority Manager
Posted Feb 12, 2026
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Join Prada in Milano as a Retail & Performance Manager. Drive CRM and omnichannel strategies in a global luxury fashion leader.

Overview

The Prada Group, founded in 1913 in Italy, stands as a beacon of luxury and innovation. As a global leader in the luxury fashion sector, the Group operates across more than 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and innovation.

Role & Responsibilities

  • Develop and implement CRM strategies to enhance customer engagement and loyalty.
  • Oversee omnichannel initiatives to ensure a seamless customer experience across all platforms.
  • Analyze retail performance metrics to identify areas for improvement and growth.
  • Collaborate with cross-functional teams to align retail strategies with brand objectives.
  • Lead and mentor a team to achieve performance targets and professional development.

Qualifications

  • Proven experience in retail management within the luxury fashion industry.
  • Strong understanding of CRM and omnichannel strategies.
  • Excellent analytical skills with the ability to interpret complex data.
  • Leadership experience with a track record of developing high-performing teams.

Skills

Strategic thinking and problem-solving abilities. Proficiency in CRM software and retail analytics tools. Exceptional communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment.

Experience

A minimum of 5 years in a similar role within the luxury fashion sector.

Education

Bachelor's degree in Business, Marketing, or a related field.

Workplace

The role is situated in Milan, Lombardy, Italy. There are currently 547 open positions in Milan on Cerulean, with 12 added recently. Within Lombardy, Cerulean currently features 570 open roles, including 12 recent additions. Across Italy, Cerulean lists 1.306 open roles — 25 of them newly added.

Benefits

Prada Group offers a competitive benefits package, including health insurance, retirement plans, and employee discounts.

Culture

Prada Group fosters a creative and international work environment, driven by curiosity and a quest for excellence. The company values diversity and inclusivity, ensuring equal opportunities for all employees and promoting a respectful workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.