Prada Processes & Operations Client Service Intern

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada seeks a Processes & Operations Client Service Intern to support the Global Client Service Manager and Processes & Operations Client Service Analyst in Milano. This role encompasses daily analysis of client service KPIs, performance metrics, and sales results across all channels; reconciliation of data and reports from multiple systems to optimize database quality; and mapping and optimization of client service processes. The successful candidate will also support IT implementation initiatives, test new systems and programs, conduct competitive benchmarking for strategic customer service decisions, and contribute to procedure and feature releases.

Role & Responsibilities

• Analyze Service Level Agreements (SLA) and worldwide KPI performances on daily, weekly, and monthly bases to identify trends and areas for improvement
• Generate analysis and reporting of multichannel sales performance and client service metrics
• Support reconciliation of data and reports from disparate systems to enhance database quality and optimize analytical processes
• Map and optimize client service processes to improve efficiency and effectiveness
• Conduct competitive benchmarking to inform strategic customer service decisions and identify best practices
• Test procedures, features, and new system releases to identify issues and recommend improvements
• Support IT in implementing and rolling out worldwide client service systems and platforms
• Provide constant information and data support to the Global Client Service Manager and Processes & Operations Client Service Analyst

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Management, Operations, or a related discipline
• Excellent written and spoken communication skills in both English and Italian
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
• Familiarity with Order Management Systems (OMS) and client service platforms
• Strong organizational and time management abilities
• Outstanding presentation and communication capabilities

Skills

Experience

No specific years of professional experience required; internship or academic project experience in operations, client service, or data analysis is valued.

Education

Enrollment in or completion of a university degree program in Business Administration, Management, Operations, or a related field.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.