Prada Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the centre, creating a welcoming environment and striving to meet their every need and request through excellence service aligned with the client journey ceremony
• Exceed individual sales targets and maximize personal sales performance whilst contributing to overall store success
• Meet and exceed key performance indicator goals, ensuring the highest quality of sales and customer service
• Demonstrate excellent knowledge of products, Prada history, culture, and brand DNA
• Capture and manage customer data within the Company CRM system to build and develop personalized client relationships and identify future opportunities
• Embrace and promote an omni-channel mindset across digital and physical touchpoints
• Maintain comprehensive knowledge of luxury fashion trends and competitive landscape to advise clients with authority and relevance
• Take ownership of resolving client complaints by liaising with line management and the Client Service team as necessary
• Operate with the highest level of care and respect for all products
• Utilize digital company tools to deliver a complete and integrated luxury experience
• Host and conduct customer appointments both in-person and via virtual meeting technology
• Work in synergy with back-office operations, participating in daily store operations and maintaining an organized stockroom
• Execute compliance with company operational guidelines, stock procedures, security protocols, cash handling, inventory management, and all reporting activities required by head office
• Work collaboratively as a team player, fostering open and constructive communication to ensure consistent exceptional experiences and contribute to a positive working environment that embraces diversity and inclusion

Qualifications

• Similar experience within a luxury or premium brand retail environment
• Understanding of luxury customer service standards and practices
• Proven experience in building long-lasting client relationships
• Ability to work effectively both as part of a team and independently
• Excellent communication and interpersonal skills
• Fluency in English

Skills

Experience

Similar experience within a luxury or premium brand environment is required. Candidates should demonstrate a proven track record of building long-lasting client relationships and delivering exceptional customer service in high-end retail settings.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.