Prada Miu Miu Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Miu Miu Client Advisor at Selfridges, London | Luxury retail sales role focusing on exceptional customer experience and brand representation.
Role & Responsibilities
- Place the customer at the centre, creating a welcoming environment and providing excellence service in accordance with the client journey ceremony
- Exceed individual sales targets and maximize sales performance, contributing to store success
- Exceed KPI goals while maintaining the highest quality of sales and customer service
- Demonstrate excellent product knowledge as well as Prada history, culture, and brand DNA
- Capture customer data into the company CRM to maintain and develop client relationships and offer personalized service
- Embrace and promote the omni-channel mindset across in-store and e-commerce channels
- Build and maintain knowledge of luxury fashion trends and competitors to advise customers and engage in meaningful discussions
- Take ownership of resolving client complaints in liaison with line management and the Client Service team
- Operate with the highest level of care and respect for merchandise
- Utilize company digital tools to offer a complete and integrated luxury experience
- Host and conduct customer appointments both in-person and virtually leveraging technology
- Work in synergy with back-of-house operations, participating in daily store activities and maintaining an organized stockroom
- Act in compliance with company operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting requirements
- Work as a team player, fostering open and constructive communication to ensure a consistent exceptional experience and positive working environment
Qualifications
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service standards
- Proven experience in building long-lasting relationships with clients
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
- Fluency in English
Skills
Experience
Similar experience within a luxury or premium brand environment.
Workplace
This position is based in London, England, UK.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Associate», «Luxury Sales Specialist», «Brand Ambassador», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.