Prada Made-to-Measure Specialist

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Manage the full made-to-measure (MTM) sales and service cycle in store, including fabric presentation, measurements, garment trials, alterations, order entry and after-sales service, in accordance with corporate guidelines.
• Deliver an exceptional, personalised MTM client experience, build strong client relationships and encourage repeat business.
• Contribute to MTM business development and sales performance while meeting corporate standards, operating procedures and business goals.
• Demonstrate knowledge of MTM processes, ready-to-wear products and Prada’s brand DNA, and serve clients in line with the Prada Client Journey.
• Partner with the General Manager/Store Director and sales team to build client relationships, maintain regular contact and generate referrals for the MTM business.
• Work with the MTM Regional Manager on product updates, product-knowledge training, client development and business strategies.
• Collaborate with the General Manager/Store Director and CRM team on prospecting and existing-client activities; develop business through networking and client entertainment.
• Meet individual MTM sales targets, store-wide MTM goals and KPIs.
• Support colleagues with MTM processes during the selling ceremony and when service opportunities arise.
• Source new clients through local businesses, relevant venues and events, with a focus on expanding the MTM network.
• Understand client requirements and manage the full service cycle, including appointment booking, fittings, order entry, follow-up, alterations and continued add-on sales and repeat MTM orders.
• Guide clients through initial measurement fittings and make adjustments as needed.
• Assist clients in selecting available service options, silhouettes and fabrics.
• Manage orders taken in store and at company events, including entry, tracking, follow-up and client updates.
• Process orders upon their arrival from the warehouse and coordinate with logistics to expedite delivery to clients.
• Represent Prada as a brand ambassador at MTM events, host personal clients and welcome colleagues’ MTM guests.
• Act as a point of reference for local and headquarters teams, sharing product and client feedback and insights on market particularities.
• Help organise and execute MTM events with the CRM and Events teams.
• Maintain the in-store presentation of the MTM service with support from Visual Merchandising.
• Partner with the MTM Regional Manager to introduce the service to store teams, strengthen product knowledge, provide sales-strategy guidance and encourage an entrepreneurial approach to selling.
• Coach, counsel and inspire teams to achieve results and high levels of client satisfaction.
• Coordinate store-staff training with Retail Merchandising and the headquarters MTM team.

Qualifications

• Strong organisational skills, with the ability to multitask and prioritise.
• Flexibility in scheduling and working hours.
• Superior customer-service skills.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Business awareness.
• Relationship-building and teamwork skills.
• Dependability.

Skills

Compensation

The base compensation for this position ranges from USD 27 to USD 29 per hour.

Benefits

May be eligible for commission, bonuses and other incentive opportunities.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.