Prada Luxury Sales Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver an exceptional, memorable luxury customer experience by placing clients first, identifying their needs and expectations, building meaningful relationships, and acting as a Brand Ambassador.
• Communicate Prada’s brand philosophy and values, guiding clients into the world of Prada brands.
• Take accountability for individual and team sales targets, supporting excellent service and responding to customer needs in-store and through the ecommerce channel.
• Create a welcoming environment, anticipate and fulfil customer needs and requests, and provide service in accordance with the “client journey ceremony.”
• Exceed individual sales targets and maximize personal sales performance, contributing to the success of the store.
• Exceed KPI goals while maintaining the highest standards of sales quality and customer service.
• Demonstrate excellent knowledge of products, as well as Prada and Miu Miu history, culture, and DNA.
• Capture customer data in the Company CRM to maintain and develop client relationships, personalize engagement, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Stay informed about luxury fashion trends and competitors to build knowledge of the sector and advise customers.
• Resolve client complaints, coordinating with the line manager and Client Service team when necessary.
• Handle products with the highest level of care and respect.
• Use Company digital tools to provide a complete, integrated luxury experience.
• Host and conduct in-person customer appointments and virtual meetings using technology.
• Collaborate with the Back of House, participate in daily store operations, and maintain an organized stockroom.
• Follow Company operational and stock procedures, including security, cash activity, inventory, logistics, and head-office reporting; proactively execute Company policies and procedures.
• Collaborate with colleagues through open, constructive communication to provide a consistent, exceptional experience and contribute to a positive working environment that embraces diversity and inclusion.

Qualifications

• Passion for human relations and sales.
• Problem-solving ability, curiosity, and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the managed product category.
• Fluent spoken Mandarin.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.