Prada In‑Store Trainer

Overview

Prada is an iconic Italian luxury fashion house and the flagship label of the Prada Group, a global luxury operator that also manages Miu Miu, Versace, Church's, Car Shoe and Luna Rossa. The brand is recognised for its craftsmanship, progressive design, and international retail network; as an employer it presents a highly creative, multicultural environment where product excellence and client experience are paramount.

Role & Responsibilities

• Partner with the Store Manager and store leadership to diagnose training needs and translate business priorities into targeted learning plans at both store and individual Client Advisor level.
• Design, plan and cascade retail training programmes covering brand identity, client journey, product knowledge (with emphasis on leather goods), clienteling and high‑end selling techniques.
• Champion a culture of shadowing (observation → feedback → coaching) and lead regular one‑to‑one coaching sessions to uplift individual performance and selling skills.
• Drive in‑store learning through active shop‑floor presence, daily briefings, best‑practice sharing and facilitation of digital retail training tools (Training APP).
• Conduct team gap analyses, create individual development plans, monitor retention and impact of training content and report progress to store leadership.
• Coordinate onboarding and induction for new hires in partnership with HR and other retail functions (Merchandising, CRM, Events) to ensure seamless integration into the Prada client experience.

Qualifications

• Proven experience in luxury retail with responsibility for training, coaching or people development; typically 3+ years in retail with at least 1 year focused on training or talent development.
• Deep product knowledge of leather goods and high‑end accessories, with the ability to translate product features into persuasive selling narratives.
• Demonstrated coaching ability: skilled in observation, constructive feedback and designing individualised action plans.
• Strong interpersonal and communication skills; ability to influence store teams and collaborate with cross‑functional stakeholders.
• Fluent English; proficiency in Cantonese (or Mandarin) strongly advantageous for the Hong Kong market.

Skills

Experience

A background in luxury retail with demonstrable experience delivering training and coaching interventions. Candidate typically has three or more years in-store, including direct responsibility for people development, onboarding and performance improvement.

Education

Diploma or bachelor’s degree in business, retail management, hospitality or a related discipline, or equivalent professional experience in luxury retail.

Workplace

Culture

Prada fosters a creative, international workplace that values curiosity, craftsmanship and a pursuit of excellence. Teams are collaborative and diverse, with a strong emphasis on professional development and brand ambassadorship aligned to Prada’s distinctive client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.