Prada Instore CRM Specialist
Join Prada in Amsterdam as an Instore CRM Specialist. Enhance customer experiences and support CRM initiatives in a luxury fashion environment.
Overview
Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce representing over 100 nationalities. As a leader in the luxury sector, Prada Group is committed to excellence and forward-thinking design.
Role & Responsibilities
- Ensure accuracy and quality of customer data in CRM systems.
- Analyze Client Advisor performance and provide insights to Store Management and CRM Manager.
- Support the launch and optimization of CRM tools and functionalities in-store.
- Generate and interpret CRM and performance reports.
- Manage customer lists and support targeted local marketing actions.
- Assist Store Manager with in-store CRM action plans aligned with business needs.
- Deliver CRM training and ongoing support to store team.
Qualifications
- Several years of experience in CRM, retail, or customer experience.
Skills
Experience
Several years of experience in CRM, retail, or customer experience are required.
Workplace
The successful candidate will be located in Amsterdam, North Holland, Netherlands. 63 luxury roles are listed in Amsterdam on Cerulean. Across the North Holland region, Cerulean lists 71 open positions. Cerulean currently advertises 128 open roles in Netherlands, including 2 added in the last 48 hours.
Benefits
Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company promotes inclusivity, ensuring equal opportunities for all candidates, and values diversity as a key component of its success.
Culture
Prada Group is renowned for its commitment to luxury, style, and innovation. The company fosters a creative and international environment, motivated by curiosity and the pursuit of excellence. It values the talent and passion of its people, promoting professional growth and inclusivity, ensuring a fair and respectful workplace for all.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.