Prada In-Store Training Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Partner with the Store Manager and Store Leadership to identify training needs aligned with business priorities and develop training action plans for the store and Client Advisors.
• Use in-store training tools, including training sessions, coaching sessions, Daily Briefing moments and best-practice sharing.
• Collaborate with retail functions such as Merchandising, CRM and Events to organize and manage training activities.
• Conduct team gap analyses, create individual coaching plans and provide ongoing feedback on team members’ progress, performance and training level.
• Support Store Leadership in cascading training content on the brand, Client Journey and product knowledge.
• Lead in-store training initiatives through an active shop-floor presence; monitor training quality, impact and retention; and foster a self-learning culture, with particular attention to Retail Training Digital Tools (Training APP).
• Lead in-store coaching for Client Advisors according to their needs, focusing on selling skills, Client Experience, Clienteling, Styling, brand ambassadorship and high-end products.
• Conduct individual Shadowing (Observation / Feedback / Coaching) with Store Leadership to ensure a seamless, correct one-to-one process (Coach the Coach).
• Communicate regularly with trainees and provide continuous feedback on their progress.
• Manage onboarding journeys for new store hires, facilitate in-store induction and partner with HR.
• Support the Store Manager in realizing the store’s full potential, achieving business results and meeting qualitative objectives.
• Plan and cascade training programs aligned with global, local and store priorities, promote Shadowing practices across store levels, and support Store Leadership in team development and individual Client Advisor performance.

Qualifications

• Bachelor’s degree in learning and development, human resources management, psychology or a related field, or vocational training.
• Completed trainer qualification and relevant professional experience.
• In-depth knowledge of talent management and/or personnel development methods and tools.
• Excellent presentation and facilitation skills.
• Strong coordination, organizational and communication skills.
• Fluent English is required.

Skills

Experience

5+ years of experience in retail training or in a retail managerial role; relevant professional experience.

Education

Bachelor’s degree in learning and development, human resources management, psychology or a related field, or vocational training.

Compensation

The base compensation for this position ranges from EUR 60,000 to EUR 70,000 per annum.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.