Prada In-Store Training Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Plans and cascades training programs aligned with global, local, and store priorities
• Promotes a shadowing culture centered on observation, feedback, and coaching at all store levels
• Supports store leadership in team development and driving individual Client Advisor performance
• Ensures effective Client Journey implementation impacting conversion, clienteling, product mindset, and zoning
• Identifies training needs in line with business priorities and develops targeted action plans at store and advisor level
• Leverages in-store training tools including sessions, coaching, daily briefings, and best-practice sharing
• Collaborates with retail functions such as merchandising, CRM, and events to organize and manage training activities
• Performs team gap analysis, builds individual coaching plans, and provides ongoing feedback on progress and performance
• Supports store leadership in cascading training content on brand, client journey, and product knowledge
• Drives in-store training initiatives with active shop floor presence and monitors quality and retention
• Leads a culture of in-store coaching prioritizing client advisors on selling skills, client experience, clienteling, styling, brand ambassadorship, and high-end products
• Conducts follow-up shadowing with store leadership to ensure seamless one-to-one coaching processes
• Manages onboarding journeys for new hires by facilitating store induction and partnering with headquarters

Qualifications

• Proven training expertise combined with effective people management capabilities
• Strong knowledge of retail KPIs with particular focus on CRM performance and client engagement
• Demonstrated ability to work both collaboratively and independently
• Excellent communication and interpersonal skills
• Fluency in English

Skills

Experience

Proven experience in retail training, team leadership, or learning and development within a luxury retail environment is required. The candidate should demonstrate a track record of successfully developing training programs, coaching teams to enhanced performance, and fostering a culture of continuous learning in fast-paced retail settings.

Education

Not specified

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.