Prada In-Store Training Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Prada
Prada is an Italian luxury fashion house renowned for its modernist design sensibility, exceptional craftsmanship and global retail presence. As part of the Prada Group, the maison operates flagship boutiques and wholesale partnerships worldwide and collaborates with premium department stores such as Selfridges to deliver a distinctive luxury client experience.
PRADA seeks an In-Store Training Manager at Selfridges, London to design and deliver retail training and coach boutique teams.
Role & Responsibilities
- Design, implement and maintain a comprehensive in-store training curriculum covering product knowledge, luxury service standards, clienteling, visual presentation and sales techniques.
- Deliver engaging face-to-face and virtual training sessions, workshops and on-the-job coaching for store teams and boutique managers at Selfridges.
- Onboard new hires and certify sales staff to ensure consistent application of brand standards and selling methodology.
- Work closely with retail leadership, HR and corporate L&D to align local training with global brand initiatives and new product launches.
- Develop training materials, learning aids and assessments; maintain training records and an internal knowledge repository.
- Monitor training effectiveness using KPIs and feedback, and iterate programs to drive measurable improvement in conversion, average transaction value and client retention.
- Provide ongoing performance coaching and action plans for underperforming individuals; escalate staffing or performance risks where appropriate.
- Coordinate training logistics and scheduling around high-traffic retail periods and special campaigns at the Selfridges concession.
Qualifications
- Proven experience designing and delivering retail training programs, preferably within luxury fashion or premium retail environments.
- Demonstrable track record coaching sales teams and improving commercial KPIs through L&D interventions.
- Excellent presentation, facilitation and interpersonal skills with the ability to engage diverse learner profiles.
- Strong stakeholder management skills and experience collaborating with store management and corporate functions.
- Flexible availability to work retail hours, including weekends and peak trading periods, and to travel between training locations as required.
- Fluency in English; additional languages are advantageous but not required.
Skills
Experience
Minimum of 3+ years of progressive experience in retail training, learning & development, or store management within luxury fashion or premium retail, with a proven ability to translate learning into commercial impact.
Education
Bachelor's degree or equivalent professional experience in retail, hospitality, learning & development, or a related discipline.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Prada cultivates a design-led, high-expectation workplace where creativity, attention to detail and impeccable client service are paramount. Employees are immersed in an environment that balances heritage craftsmanship with contemporary retail innovation and collaboration across global teams and retail partners like Selfridges.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Manager», «Store Training Manager», «Learning & Development Manager (Retail)», «Retail Learning Manager», «Sales Training Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.