Prada In-Store Trainer
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Prada
Prada is a leading Italian luxury fashion house known for its rigorous craftsmanship, contemporary design language and global retail network. As part of the Prada Group, the brand combines artisanal savoir‑faire with an international, design‑driven commercial operation, offering disciplined professional paths and opportunities to work across product, retail and creative disciplines.
Prada — In‑Store Trainer in Milan. Lead sales training, onboarding and coaching for boutique teams to elevate performance and client experience.
Role & Responsibilities
- Design, deliver and iterate in‑store training programmes covering product knowledge, clienteling, sales techniques and visual standards for Milan boutiques.
- Onboard new hires and provide ongoing coaching and performance feedback to sales teams and store management to drive KPI improvement.
- Develop training materials, e‑learning modules and instructor‑led workshops; maintain and update learning records within the LMS.
- Partner with store leadership and regional L&D to align training priorities with commercial calendar, merchandise launches and seasonal initiatives.
- Assess training needs through observation, sales data analysis and competency mapping; implement targeted interventions to close skill gaps.
- Facilitate role‑plays, mystery shopping follow‑ups and practical demonstrations to ensure skills transfer on the sales floor.
- Monitor and report on training impact against sales, conversion and client retention metrics; recommend operational improvements.
Qualifications
- Proven experience (typically 3+ years) as a trainer, coach or senior sales professional within luxury retail or premium apparel.
- Deep knowledge of luxury sales processes, clienteling and visual merchandising standards.
- Strong presentation, facilitation and workshop design skills with demonstrated ability to influence at store and regional level.
- Comfort with data‑driven coaching: able to interpret sales KPIs and translate findings into practical learning interventions.
- Proficiency with Microsoft PowerPoint and Excel; experience with Learning Management Systems (LMS) and retail POS tools preferred.
- Ability to travel between stores and to work flexible retail hours, including occasional weekends and evenings.
Skills
Experience
Typically 3+ years of progressive experience in luxury retail training, store coaching or frontline sales leadership, with a track record of improving sales KPIs through targeted learning interventions.
Education
Bachelor's degree or equivalent professional experience in business, hospitality, education, or a related field preferred.
Workplace
The role is situated in Milan, Lombardy, Italy.
Culture
Prada blends Italian artisanal tradition with contemporary innovation and exacting standards. The workplace emphasizes creative discipline, collaborative problem‑solving and continuous professional development within an international retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Trainer», «Store Training Specialist», «Sales Trainer», «Retail Learning & Development Specialist», «In-Store Learning Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.