Prada In‑store Operations Manager

About Prada

Prada is an Italian luxury fashion house and a flagship of the Prada Group, recognised for refined leather goods, ready‑to‑wear and accessories. As a global luxury employer, Prada operates an international retail network and seeks candidates who combine commercial rigour with an appreciation for craftsmanship and brand heritage.

Role & Responsibilities

• Oversee all back‑of‑house store operations to ensure flawless delivery of the customer experience and adherence to corporate operating procedures.
• Implement and cascade corporate policies, SOPs and regional directives in collaboration with the Store Manager and Regional Store Operations team.
• Lead, coach and develop the operational team; manage staffing, rotas, recruitment and performance discussions to meet KPI targets.
• Own inventory management: product care, space optimisation, stock movement (transfers, consignment, repairs) and cycle counts/stocktake reconciliations.
• Manage store administration including cash handling procedures, till accuracy, daily audits and investigation of discrepancies.
• Coordinate after‑sales services and alterations, liaising with on‑site tailors and external vendors to safeguard service quality.
• Maintain store environment standards and coordinate with engineering, security and external contractors for maintenance or renovation projects.
• Ensure compliance with Health & Safety, Security and Loss Prevention guidelines and escalate non‑compliance to regional teams.
• Support IT adoption in store, ensure technical readiness for systems and provide training on company applications as required.
• Project manage in‑store implementations, pop‑ups and events in partnership with relevant departments to minimise operational impact.

Qualifications

• Proven retail management experience in a comparable role; prior experience within luxury retail highly desirable.
• Demonstrable leadership and people management skills with experience recruiting, training and developing retail teams.
• Strong operational competency: inventory control, stocktake procedures and back‑of‑house logistics.
• Previous administration and cash handling experience with a meticulous approach to audit and compliance.
• Excellent organisational skills, strategic planning capability and attention to detail.
• Ability to liaise effectively with internal stakeholders and external vendors to deliver operational projects.
• Proactive problem solving and commercial awareness to mitigate risk and drive store performance.
• Familiarity with SAP is desirable; advanced proficiency with Microsoft Office is expected.

Skills

Experience

Minimum three years of progressive retail management experience, preferably within a high‑turnover luxury retail environment, with proven responsibility for operations, inventory and team leadership.

Education

Bachelor's degree or equivalent experience in business, retail management, hospitality or a related discipline.

Workplace

Culture

Prada cultivates an international, creative workplace that values craftsmanship, curiosity and professional growth. The brand emphasises meritocratic development and promotes diversity and inclusion across its global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.