Prada In-Store High-End Manager

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Location
LondonEnglandUK
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 14, 2026

About Prada

Prada is an Italian luxury fashion house and global lifestyle brand renowned for its innovation in ready-to-wear, leather goods and accessories. Operated under the Prada Group, the maison maintains an international retail network of boutiques and department-store concessions and is recognised for exacting craftsmanship, contemporary design language and meticulous client service.

PRADA In-Store High-End Manager at Harrods in London — lead luxury boutique sales, VIP clienteling and concession operations for Prada.

Role & Responsibilities

  • Lead the Harrods Prada concession to achieve and exceed sales KPIs while safeguarding the brand’s premium positioning and service standards.
  • Manage, coach and develop a high-performing sales team; set individual targets, conduct regular performance reviews and deliver tailored training in clienteling and product knowledge.
  • Cultivate and service a portfolio of high-net-worth and VIP clients through proactive clienteling, appointment management and bespoke in-store experiences.
  • Oversee daily concession operations including inventory control, stock replenishment, visual merchandising conformity with global directives and loss-prevention procedures.
  • Coordinate closely with regional retail management and headquarters on assortment, promotions, events (private viewings, trunk shows) and reporting of sales, margin and client data.
  • Ensure compliance with local regulatory, health & safety and brand-specific retail protocols; manage forecasting, staff rotas and P&L awareness at concession level.

Qualifications

  • Proven track record in luxury retail management, preferably within flagship stores or premium department-store concessions.
  • Demonstrable experience cultivating and retaining high-net-worth clients and delivering personalised service at the highest level.
  • Strong leadership skills with experience recruiting, mentoring and developing sales advisors in a luxury environment.
  • Commercial acumen with experience managing sales targets, basic P&L awareness and inventory controls.
  • Right to work in the UK and ability to work retail hours, including weekends and evenings.

Skills

Clienteling and VIP relationship management Team leadership and coaching Visual merchandising implementation Inventory management and stock control Sales forecasting and KPI attainment Event planning for private client experiences Loss-prevention and retail compliance

Experience

Minimum 5+ years in luxury retail, with at least 2 years in a supervisory or managerial role; previous experience managing a concession or flagship boutique in a department store is strongly preferred.

Education

Bachelor’s degree in business, fashion, retail management or equivalent professional experience.

Workplace

The successful candidate will be located in London, England, UK.

Culture

Prada combines Italian artisanal traditions with a progressive approach to design and retail. The brand fosters a client-centric, detail-oriented workplace where creativity, precision and elevated service converge in a paced luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Store Manager», «Flagship Boutique Manager», «Boutique Manager — Luxury», «Client Relations Manager», «Concession Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.