Prada In-Store Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada seeks an In-Store Clienteling Manager at ION Orchard, Singapore to drive CRM strategy and luxury retail excellence.
Role & Responsibilities
- Supervise all clienteling activities of store staff and define individual development plans for each Client Advisor
- Perform weekly and monthly customer and KPI analysis to monitor store CRM performance
- Assist the Store Director in designing the CRM action plan, incorporating business needs and event calendars
- Review and analyze Client Advisor performance on clienteling and retail KPIs, providing individual development guidance
- Design and implement action plans focused on data collection, local client retention, and brand loyalty
- Collaborate with other departments on product launches, events, and client experiences from a CRM perspective
- Ensure store staff training in all clienteling tools and systems
- Support sales staff in VIC client management and growth of this premium segment
- Collaborate with the local retail team to enhance overall store performance
- Maintain market and consumer trend awareness to elevate staff fashion knowledge
- Drive growth of the store's customer community, including participation in external events
Qualifications
- Proven experience in retail clienteling or CRM management
- Demonstrated ability to lead and develop sales teams
- Strong understanding of luxury retail customer segmentation and VIC client management
- Proficiency with CRM tools and retail analytics platforms
- Excellent communication and interpersonal skills
- Track record of achieving retail KPIs and sales targets
Skills
Experience
Minimum 3–5 years of experience in luxury retail, clienteling, or retail management, with proven success in developing client relationships and driving sales performance.
Education
Secondary education required; tertiary qualification in business, retail management, or a related field is preferred.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Retail Clienteling Specialist», «Store CRM Coordinator», «Client Portfolio Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.