Prada In-Store Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 29, 2026
About Prada
This luxury retailer operates within the selective retailing and multi-brand distribution space, curating prestigious international and local brands across fashion, accessories, and lifestyle categories. The company maintains a commitment to exceptional customer service and sophisticated merchandising standards across its portfolio of flagship destinations.
In-Store Clienteling Manager at ION Orchard, Singapore—lead client relationships and drive luxury retail sales.
Role & Responsibilities
- Develop and execute personalized clienteling strategies to cultivate and retain high-value client portfolios
- Lead in-store client relationship management activities, including VIP experiences and exclusive previews
- Conduct targeted outreach and relationship-building initiatives with priority clientele
- Collaborate with merchandising and marketing teams to align client preferences with product offering
- Monitor and analyze client shopping patterns, preferences, and purchasing behavior to inform service delivery
- Train and mentor store associates on client service protocols and relationship management techniques
- Achieve sales targets and KPIs through client acquisition and retention initiatives
- Maintain accurate client database records and utilize clienteling systems to track interactions and preferences
Qualifications
- Proven track record in luxury retail clienteling or high-end customer relationship management
- Demonstrated ability to manage VIP and high-net-worth clientele
- Strong understanding of luxury brand positioning and selective retail environments
- Ability to influence and lead cross-functional teams
Skills
Experience
5+ years of experience in luxury retail, clienteling, or client management roles, with at least 2 years in a supervisory or management capacity
Education
Secondary education minimum; tertiary qualification in business, marketing, or hospitality preferred
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
The workplace culture emphasizes personalized client relationships, refined service excellence, and deep product knowledge. The team thrives in an environment where attention to detail, discretion, and a passion for building long-term client loyalty are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Retail Client Manager», «Clienteling Specialist», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.