Prada In-Store Client Development Specialist

Overview

Prada is an Italian luxury fashion house and a leading name within the Prada Group, which also comprises maisons such as Miu Miu, Church's and Car Shoe. Renowned for craftsmanship, avant‑garde design and an international retail footprint, the brand attracts creative, cross‑disciplinary talent and operates within a global, fast‑paced luxury environment.

Role & Responsibilities

• Act as a brand ambassador to develop and retain high‑value clients, with particular focus on VICs and VIPs.
• Manage and grow a personal portfolio of clients through proactive clienteling and bespoke service.
• Support and coach store sales staff on clienteling activities, ensuring consistent use of clienteling tools and best practices.
• Analyse client behaviours and channel preferences to target acquisition and repurchase strategies.
• Design, propose and run bespoke events, appointments and special experiences for targeted client segments, including made‑to‑measure (MTM) initiatives.
• Coordinate cross‑store clienteling operations and act as liaison for clients who purchase across multiple locations.
• Collaborate with Store Manager and local corporate functions to set individual targets, identify training needs and implement corrective measures.
• Provide qualitative feedback to store and corporate teams on client requests, trends and VIP servicing requirements.
• Support stylists, celebrities and PR on purchases, loans and gifting as requested; manage special handling, alterations and delivery for bespoke items.
• Represent the brand at external events to recruit new clients and strengthen community and charity partnerships.

Qualifications

• Proven track record in luxury retail client development, VIP servicing or high‑end personal shopping.
• Fluent spoken English; additional languages are desirable.
• Strong leadership presence with the ability to influence and motivate store teams.
• Excellent interpersonal and communication skills; discretion and professionalism with high‑net‑worth clients.
• Business or Retail Management degree preferred; equivalent professional experience accepted.

Skills

Experience

Demonstrable experience in luxury retail client development, clienteling and VIP relationship management; history of organising client events and supporting sales staff in CRM/client acquisition activities. Prior exposure to made‑to‑measure programmes or bespoke services is advantageous.

Education

Degree in Business, Retail Management or related field preferred; equivalent professional experience will be considered.

Workplace

Culture

Prada offers a creative, international workplace where design, craftsmanship and innovation are central. The employer emphasises talent development, diversity and inclusion, encouraging employees to pursue professional growth within a collaborative, high‑standard luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.