Prada Hospitality & Client Experience Intern
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Prada
Prada is an Italian luxury fashion house within the Prada Group, a global leader in premium fashion and accessories. Renowned for rigorous craftsmanship, thoughtful innovation and refined aesthetics, the Group comprises several maisons and operates internationally, offering creative, multicultural workplace environments.
Prada Group in Milan seeks a Hospitality & Client Experience Intern to support boutique hospitality standards, F&B rituals and client service guidelines.
Role & Responsibilities
- Support development and implementation of global hospitality and boutique service standards that translate brand values into practical protocols.
- Conduct research and benchmarking of luxury hospitality, high-end hotels and premium client services to collect actionable insights.
- Contribute to creation and maintenance of the Brand Hospitality Playbook, including guideline documents, visual references and operational manuals.
- Define and document food & beverage in-store service rituals, presentation standards, serving gestures and service flows aligned with brand identity.
- Contribute to client interaction and service etiquette guidelines: conversational tone, behavioural codes, dos and don’ts, and boutique rituals.
- Prepare training materials and presentations; support rollout of hospitality standards across regions and gather boutique feedback for continuous refinement.
- Coordinate with Retail, Events, Client Development and Training teams to ensure consistent application of hospitality practices across markets.
Qualifications
- Fluent in Italian and English (spoken and written).
- Approximately 1–2 years of relevant experience in luxury retail, hospitality, client experience or events.
- Previous exposure to luxury service environments (boutiques, high-end hotels, client events) is strongly preferred.
- Strong attention to detail, discretion and sensitivity to luxury service etiquette.
- Excellent organisational and documentation skills with an ability to translate research into operational guidelines.
Skills
Experience
1–2 years of professional experience in luxury retail, hospitality, client experience or events; prior exposure to boutique environments, high-end hotels or client-facing events is an advantage.
Education
Bachelor’s degree (or equivalent) in Hospitality Management, Luxury Brand Management, Marketing, Service Design or a related field preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Prada offers an international, creative workplace rooted in craftsmanship, aesthetic innovation and excellence. Teams are typically collaborative and diverse, with a focus on talent development, discretion and a high standard of professional conduct.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Intern», «Boutique Hospitality Intern», «Client Services Intern», «Retail Hospitality Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.