Prada Head of Retail Client Development & Experience
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Head of Retail Client Development & Experience in Shanghai. Lead luxury clienteling and omnichannel strategy across China.
Role & Responsibilities
- Develop and implement comprehensive client engagement and development plans tailored to each store's unique market positioning and client demographics
- Analyze client base composition and buying patterns to identify growth opportunities and design targeted animations and events that drive sales and key performance indicators
- Create bespoke, brand-aligned activations and experiences that authentically engage local clientele while reinforcing Prada's heritage and creative direction
- Provide strategic training and mentorship to retail teams on clienteling methodologies, ensuring consistent application of premium service standards across all locations
- Partner with the CRM team to orchestrate exclusive events aimed at client acquisition, loyalty elevation, and reactivation of inactive accounts
- Source and cultivate relationships with qualified local vendors, cultural institutions, and strategic partners to elevate the quality and exclusivity of client development initiatives
- Oversee all client experience and relationship management components of regional high-end events and brand activations
- Execute the regional rollout of all clienteling programs, campaigns, and strategic projects with measurable outcomes
- Manage omnichannel client development infrastructure and relationship management protocols across the region to ensure seamless customer journeys
Qualifications
- Deep understanding of luxury lifestyle segments and high-net-worth client psychology
- Extensive knowledge of the fashion and luxury goods industry, particularly in premium positioning and brand heritage
- Demonstrated excellence in interpersonal communication and the ability to influence senior stakeholders with conviction and sophistication
- Proven capability to build and activate networks within affluent and discerning client circles
- Strong capacity to balance strategic vision with meticulous execution, coupled with genuine collaborative spirit
- Advanced analytical acumen combined with keen business judgment and commercial awareness
Skills
Experience
Minimum 8–10 years in luxury retail, customer development, or client relationship management roles, with at least 3–5 years in a senior leadership capacity overseeing regional or multi-location client strategies. Proven track record of building and scaling clienteling programs within premium fashion or luxury lifestyle sectors. Experience managing cross-functional teams and coordinating with CRM, merchandising, and store operations functions is essential.
Education
Bachelor's degree in Business Administration, Marketing, Fashion Management, or a related discipline. Advanced professional certification in luxury brand management, customer relationship management, or retail leadership is valued.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Client Engagement & Retail Experience», «Head of Clienteling & Customer Relations», «Regional Head of Luxury Client Development», «Director of Retail Client Strategy & Experience», «Head of Premium Client Services & Retail Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.