Prada Guest Services Manager
- Seniority
- Manager
- Posted
- May 24, 2026
About Prada
Wynn Las Vegas is a luxury resort and casino renowned for its refined service, exceptional accommodations and high-touch guest experience. As part of the Wynn Resorts portfolio, the property maintains exacting standards across hospitality, dining and entertainment, offering employees opportunities to work within an internationally recognized, guest-focused luxury operation.
Wynn Las Vegas seeks a Team Manager in Las Vegas to lead guest-facing teams and uphold luxury service standards.
Role & Responsibilities
- Lead, coach and develop a guest-facing team to deliver consistent, personalized luxury service and to meet departmental KPIs.
- Oversee daily operations of the assigned unit, including shift handovers, staffing levels, scheduling and workload distribution.
- Resolve guest escalations and complaints promptly, ensuring remediation aligns with brand standards and preserves guest loyalty.
- Collaborate with cross-functional leaders (housekeeping, concierge, security, F&B and sales) to ensure seamless guest journeys.
- Recruit, onboard and execute ongoing training programs that embed brand service standards and compliance requirements.
- Monitor performance metrics, prepare operational reports, and implement corrective actions to improve service quality and efficiency.
- Maintain adherence to safety, licensing and regulatory requirements relevant to on‑property operations.
Qualifications
- Proven supervisory experience in luxury hospitality, resort or casino operations; prior experience managing guest-facing teams required.
- Demonstrated ability to lead, motivate and develop a diverse team in a high-volume environment.
- Excellent written and verbal communication skills with strong guest‑service orientation.
- Flexible availability for nights, weekends and holidays; ability to work rotating shifts.
- Authorization to work in the United States and ability to meet any local compliance or licensing prerequisites.
Skills
Experience
Several years (typically 3+ years) of progressive supervisory experience in luxury hotels, resorts or casinos, including direct responsibility for guest-facing operations and team performance.
Education
Post-secondary qualification in hospitality management or related field preferred; equivalent professional experience considered.
Workplace
The successful candidate will be located in Las Vegas, Nevada, USA.
Culture
The property emphasizes meticulous, guest-centric service and a culture of professional polish. Teams operate within a high-performance environment that values attention to detail, proactive problem-solving and career mobility across luxury hospitality functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Team Manager», «Front Office Team Manager», «Guest Experience Supervisor», «Hospitality Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.