Prada Group Stock Controller

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Support the Stock Manager with warehouse management responsibilities and services to the store.
• Handle and protect products in line with company guidelines, KPIs, procedures, and product-care requirements; contribute to individual and team targets and provide service to customer needs in-store and through the e-commerce channel.
• Manage daily goods receipt and storage in accordance with company procedures and criteria, preparing products for the sales floor and designated areas while optimizing processing times.
• Prepare shop-to-shop transfers and returns in line with company guidelines and timelines.
• Prepare Prada.com and e-tailer e-commerce orders to meet required service levels.
• Manage the flow of damaged, unsellable, on-hold, consignment, and repair products.
• Organize packaging and stationery physically and in IT systems, and organize the display-objects system.
• Participate in the proper management of uniform and gift flows.
• Protect and package products correctly within the store and for transfers, including e-commerce shipments.
• Apply company guidelines in theft incidents, particularly for communication and documentation.
• Support prompt investigations into system negatives.
• Manage product flows and related documentation, recording movements in the IT system.
• Participate in organizing and conducting physical and cycle inventories of finished products and accessory locations, including packaging, stationery, and engineering materials, within company timelines.
• Support warehouse activities related to sales.
• Maintain warehouse security and cleanliness.
• Support the Stock Manager in optimizing and rationalizing available space, in collaboration with the Store Manager and Store Operations Manager.
• Support Sales Associates during the sales process and collaborate with the Visual Merchandising team as needed.
• Maintain contacts and relationships with providers.
• Update and organize the archive monthly.
• Comply with KPI updates, guidelines, and company procedures set by the relevant Store Operations Manager, Store Manager, or Headquarters.

Qualifications

• Similar experience with a luxury or premium brand.
• Understanding of luxury customer service.
• Experience building long-lasting client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Fluency in English.

Skills

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.