Prada Group Sales Associate (Client Advisor)

Overview

Prada Group is a leading Italian luxury fashion group that encompasses PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa. Renowned for craftsmanship, innovation and an unmistakable aesthetic, the Group operates globally and cultivates an international, creative workplace with opportunities for professional development across its maisons.

Role & Responsibilities

• Deliver an exceptional, bespoke luxury client experience and act as a Brand Ambassador, placing the client at the centre of every interaction.
• Achieve and exceed individual and store sales targets and KPIs through proactive selling and consultative client engagement.
• Maintain deep product knowledge and an understanding of Prada’s history, culture and DNA to advise clients with authority.
• Capture and update client data in the Company CRM to nurture relationships and develop personalised future opportunities.
• Embrace and promote an omnichannel approach, leveraging Company digital tools to integrate in-store and e‑commerce experiences.
• Host and conduct client appointments in person or via virtual meetings, delivering a seamless luxury service across touchpoints.
• Support daily store operations and maintain an organised stockroom; follow operational, security, cash and inventory procedures.
• Resolve client complaints with ownership and escalate to line manager or Client Service team when necessary.
• Work collaboratively with colleagues and Back of House teams to ensure consistent service standards and a positive workplace.

Qualifications

• Minimum of 2 years’ relevant experience in retail sales; experience in luxury, fashion or cosmetics preferred.
• Passion for fashion and strong customer orientation with a demonstrable drive to achieve sales results.
• Proven team-player with a results-driven attitude and ability to communicate professionally with diverse clientele.
• Capability to manage appointments, clienteling and follow formal store procedures and reporting requirements.

Skills

Experience

At least 2 years of direct sales experience, ideally within luxury fashion, premium retail or cosmetics. Demonstrated record of meeting sales targets and delivering personalised client service.

Education

High school diploma or equivalent; tertiary education in fashion, retail management or a related discipline is a plus.

Workplace

Culture

Prada Group fosters an international, creative environment where craftsmanship, innovation and curiosity are valued. The workplace emphasizes professional growth, inclusivity and respect for diversity, encouraging employees to develop their talent within a luxury context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.