- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €24,000–26,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Prada Group
Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.
As an Outlet Client Advisor for the Prada Group, the successful candidate will deliver an extraordinary and memorable luxury customer experience by placing clients at the centre of every interaction. This role requires deep product knowledge of Prada and Miu Miu, the cultivation of meaningful client relationships, and accountability for achieving individual and store sales targets across both in-store and e-commerce channels. The position combines exceptional service delivery with commercial acumen, requiring the candidate to act as a Brand Ambassador whilst leveraging omnichannel touchpoints and company digital tools to create an integrated luxury retail experience.
Role & Responsibilities
- Create a welcoming environment and place clients at the centre, striving to exceed their expectations and provide exceptional service consistently
- Drive individual sales performance to exceed personal targets and maximize contribution to store-wide revenue goals
- Demonstrate comprehensive product knowledge including Prada and Miu Miu history, culture, and brand DNA; communicate brand philosophy and values effectively to clients
- Capture and manage client data within the company CRM system to support relationship building and future engagement
- Embrace omnichannel retail mindset by actively supporting both in-store and e-commerce sales channels
- Resolve client complaints with professionalism and care, liaising with line management and the Client Service team as required
- Maintain the highest standards of product care and handling throughout all transactions and store operations
- Utilize company digital tools strategically to deliver a seamless, integrated luxury shopping experience
- Collaborate with back-of-house teams and fellow colleagues to ensure smooth daily store operations and consistent service excellence
- Adhere strictly to company policies and procedures, promoting compliance and proactive execution across all activities
- Foster a positive, inclusive working environment through open communication, teamwork, and embrace of diversity and inclusion values
Qualifications
- Passion for luxury retail and client relationship building
- Problem-solving mindset with curiosity and genuine enthusiasm for fashion
- Strong teamwork and interpersonal abilities
- Outstanding written and verbal communication skills
- Fluent spoken English
Skills
Experience
Previous experience in premium or luxury retail is strongly preferred; candidates without prior luxury retail experience but with equivalent customer-facing sales experience in a high-touch environment will be considered.
Education
Secondary education required; vocational training or further education in fashion retail, luxury goods, or hospitality is advantageous.
Workplace
The role is situated in Reggello, Tuscany, Italy — conveniently close to Florence.
Explore jobs in Tuscany or in Italy.
Compensation
The base compensation for this position ranges from EUR 24,000 to EUR 26,000 per annum.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.