Prada Group IT Service Management Intern
- Employment
- Internship
- Seniority
- Intern
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 10, 2026
About Prada Group
Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.
Prada Group IT Service Management Intern in Milan – support IT operations, service delivery, and continuous improvement initiatives in a luxury goods conglomerate.
Role & Responsibilities
- Assist in handling user non-standard requests including incident classification, prioritization, and resolution follow-up
- Support daily system checks, KPI tracking, and SLA verification to maintain service quality
- Contribute to the creation of internal procedures, knowledge base articles, and operational guides alongside external consultants
- Participate in IT Service Management workflow optimization and continuous improvement initiatives
Qualifications
- Degree in Computer Science or similar discipline
- Strong analytical and problem-solving mindset
- Good communication skills with a service-oriented attitude
- Ability to work collaboratively within diverse teams
- Attention to detail and strong organizational capabilities
- Team-oriented mindset with reliability and commitment to excellence
Skills
Experience
Internship or early-career exposure to IT operations or service management environments preferred; demonstrated curiosity about IT service delivery frameworks and willingness to learn enterprise-level systems.
Education
Bachelor's degree in Computer Science, Information Technology, or equivalent discipline
Workplace
The role is situated in Milan, Lombardy, Italy.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Support Intern», «IT Service Desk Intern», «IT Operations Intern», «Technical Support Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.