Prada Group Department Manager

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Drive the department team to exceed financial targets, maximize sales performance and contribution to the store’s success.
• Support the Store Manager in developing and implementing business plans by analysing department performance and proposing relevant action plans.
• Lead the department team to exceed KPI targets.
• Promote cross-selling and upselling across product categories.
• Remain present on the sales floor and ensure the highest standards of client approach and service.
• Build omnichannel awareness across the team and encourage and support the use of digital tools to strengthen client relationships and achieve business objectives.
• Develop the e-commerce channel through timely responses to orders while maintaining a high standard of service.
• Stay current on market trends, particularly those related to the department, and share insights with relevant functions.
• Ensure displays attract clients and maximize sales in accordance with company guidelines.
• Put clients first, lead by example, create a welcoming environment and ensure the team addresses clients’ needs and requests.
• Promote a client-centric mindset, build and maintain strong client relationships, and deliver meaningful after-sales experiences.
• Ensure excellent client satisfaction and the highest level of service through the Brand Selling Ceremony.
• Proactively identify opportunities to acquire new clients and grow department sales.
• Strengthen client loyalty by supporting the department team’s clienteling initiatives.
• Proactively manage customer complaints to preserve client relationships and achieve positive outcomes.
• Motivate staff, promote team spirit through effective communication, and cultivate a positive, energetic environment visible to clients.
• Encourage information sharing within the team and proactively lead morning briefings on specific topics.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the department sales team in product knowledge, sales techniques, client service, and company policies and procedures, in line with their needs and priorities.
• Identify team talent for internal development opportunities and share proposals with the Store Manager to define appropriate development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Actively support the Store Manager in market mapping for research needs.
• Lead by example to ensure the team handles products with the highest level of care and respect in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support compliance with company procedures covering cash activity, inventory, logistics, and reporting requested by head office.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where necessary, the Visual Merchandising and Retail Merchandising departments.
• Ensure effective and efficient back-of-house organization for the department, protect company assets, and maintain staff grooming standards.
• Ensure company policies and procedures are implemented proactively while managing all department operations.

Skills

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.