Prada Group Client Advisor
Prada Group seeks a Client Advisor in Mendrisio, Switzerland — part‑time outlet role delivering luxury client service and omni‑channel sales.
Overview
Prada Group is a leading global luxury conglomerate encompassing houses such as PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa. Renowned for craftsmanship, innovation and a strong design heritage, the Group operates internationally and invests in talent development, creativity and an inclusive workplace.
Role & Responsibilities
- Act as a brand ambassador to deliver an exceptional, personalised luxury client experience across in‑store and virtual interactions.
- Place the client at the centre of all activity, proactively identifying needs, hosting client appointments and guiding clients through the brand’s client journey.
- Drive individual and team sales performance to meet and exceed targets and KPIs, maximising conversion and average transaction value.
- Capture and maintain accurate client data in the Company CRM to nurture relationships and support future CRM campaigns.
- Deploy Company digital tools and ecommerce channels to offer an integrated omni‑channel service and conduct virtual client meetings when required.
- Collaborate with colleagues and Back of House operations to ensure smooth daily store operations, organised stockroom management and adherence to inventory procedures.
- Resolve client complaints with professionalism, escalating to line management or Client Service where necessary.
- Handle company assets and cash according to operational controls and store leadership directives, ensuring compliance with Company policies.
Qualifications
- Fluent spoken English is required.
- Demonstrable passion for building long‑lasting client relationships and strong interpersonal skills.
- Proven problem‑solving aptitude, curiosity about fashion and an interest in the luxury sector.
- Ability to work both independently and as part of a team, showing adaptability and a positive attitude.
- Experience in a luxury or premium retail environment is an advantage.
Skills
Experience
No specific tenure required; previous experience in luxury or premium retail is preferred and considered an asset. Demonstrable sales experience and comfort with client‑facing responsibilities are expected.
Education
High school diploma or equivalent; vocational training or certifications in retail, sales or luxury goods are desirable.
Workplace
The role is situated in Mendrisio, Ticino, Switzerland — conveniently close to Milan. There are currently 2 open positions in Mendrisio on Cerulean, with 1 added recently. Within Ticino, Cerulean currently features 3 open roles, including 1 recent additions. Across Switzerland, Cerulean lists 763 open roles — 28 of them newly added.
Culture
Prada Group cultivates a creative, international workplace that values curiosity, craftsmanship and professional growth. The company emphasizes inclusion and diversity, fostering an environment where talent and passion are developed and respected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.