Prada Group Client Advisor

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Deliver a memorable luxury client experience by identifying client needs and expectations, building meaningful relationships and acting as a brand ambassador.
• Communicate the brand’s philosophy and values, guiding clients into the world of its brands.
• Take accountability for individual and team sales targets, providing responsive service in store and through the e-commerce channel.
• Create a welcoming, inspiring environment that engages clients and brings the brand’s values to life.
• Collaborate with colleagues through open, constructive communication to support a consistent client experience and positive, inclusive working environment.
• Demonstrate a positive, team-oriented attitude and adapt to business needs.
• Put clients at the center of the experience, meet their needs and requests, and deliver service in line with the client journey ceremony.
• Exceed individual sales targets and maximize sales performance, contributing to the success of the store.
• Exceed KPI goals while maintaining high standards of sales quality and client service.
• Maintain excellent knowledge of products, brands, culture and DNA.
• Stay informed about luxury fashion trends and competitors to discuss them with clients and provide advice.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the utmost care and respect.
• Use company digital tools to deliver an integrated luxury experience.
• Capture client data in the company CRM to maintain and develop client relationships, support personalized service and create future opportunities when CRM campaigns are activated.
• Promote an omnichannel mindset.
• Host and conduct in-person and virtual client appointments.
• Work in partnership with the Back of House on daily store operations and keep the stockroom organized.
• Follow operational and stock procedures, safeguard company assets, handle cash when required by store leadership, support inventory and logistics, complete required Head Office reporting, and implement company policies and procedures.

Skills

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.