Prada Group Client Advisor

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Create a welcoming in-store environment and deliver exceptional service in accordance with the client journey ceremony, addressing every client need and expectation with attentive professionalism
• Achieve and exceed individual sales targets whilst maximizing personal sales performance to contribute to overall store success and KPI goals
• Develop and maintain comprehensive product knowledge encompassing Prada's heritage, brand philosophy, design DNA, and both Prada and Miu Miu collections
• Capture and manage client data within the company CRM system to build, maintain, and develop long-term relationships through personalized engagement and targeted follow-up initiatives
• Conduct client appointments in both physical and virtual formats to strengthen relationships and facilitate sales opportunities
• Remain consistently informed of luxury fashion trends, competitor activity, and market dynamics to provide informed advice and relevant styling recommendations to clients
• Address and resolve client complaints in collaboration with the line manager and client service team whilst maintaining the highest standards of client satisfaction
• Execute omnichannel sales strategy by seamlessly integrating in-store and e-commerce client experiences and leveraging digital tools to enhance the luxury retail journey
• Operate with meticulous care in the handling and presentation of merchandise, maintaining product integrity and store aesthetics at all times
• Work collaboratively with back-office operations in daily store functions, inventory management, stock organization, and compliance with operational, security, and reporting procedures
• Embody team values through constructive communication, diversity and inclusion principles, and a commitment to fostering a positive, collaborative work environment

Qualifications

• Demonstrated passion for luxury fashion and in-depth understanding of the contemporary luxury market
• Proven client-facing experience in a premium retail or luxury goods environment
• Proficiency with CRM systems and digital sales tools
• Strong interpersonal and communication skills with the ability to engage clients of diverse backgrounds and preferences
• Ability to multitask effectively and prioritize in a fast-paced retail environment
• Commitment to maintaining confidentiality and upholding brand values and company policies

Skills

Experience

Minimum 1–2 years of professional client-facing experience in luxury retail, fashion, or premium consumer goods is preferred. Prior experience in a branded luxury environment or demonstrated track record of exceeding sales targets is advantageous.

Education

Secondary education or equivalent; further qualifications in fashion, business, or hospitality are desirable but not required.

Workplace

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.