Prada Group Client Advisor

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Understand customers’ needs and expectations, build meaningful relationships, and deliver distinctive, memorable experiences as a PRADA brand ambassador.
• Pursue individual sales targets and contribute to overall store performance through strong selling results.
• Work toward KPI targets while maintaining the highest standards of client service and sales quality.
• Apply strong knowledge of products, PRADA’s history, culture, and brand DNA in customer interactions.
• Proactively collect customer information, enter it accurately into the CRM system, and build, maintain, and strengthen relationships through a personalized approach that creates future business opportunities.
• Understand and actively promote an omnichannel approach.
• Maintain broad knowledge of luxury fashion, current trends, and competitors, applying it to customer conversations and styling recommendations.
• Handle customer feedback and complaints responsibly, coordinating with managers or the Customer Service team when needed.
• Treat products with the utmost care and respect.
• Use digital tools to provide a seamless, integrated luxury experience.
• Provide high-quality service during in-store or technology-enabled virtual appointments.
• Participate in store operations in coordination with the back of house and maintain an organized stockroom.
• Follow established procedures and reliably complete duties related to internal operating guidelines, inventory management, security, cash register operations, logistics, and reports requested by headquarters.
• Value teamwork and communicate openly and constructively to deliver consistently excellent customer experiences and contribute to a positive workplace that respects Diversity & Inclusion.

Qualifications

• High school diploma or equivalent.
• Passion for fashion and an affinity for PRADA.
• Experience in sales and client relationship building at a luxury or premium-luxury brand or select shop.
• Extensive sales experience in ready-to-wear, shoes, and leather goods.
• Experience and a track record in private-client sales.
• Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
• Sales experience using a foreign language such as English, Chinese, or Korean; business-level Japanese is required.
• Professional conduct and a responsible approach to work.
• Candidates from other industries, including hospitality, are also welcome for some stores.

Skills

Education

High school diploma or equivalent.

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.