Prada Group Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 10, 2026
About Prada Group
Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.
Prada Group Client Advisor in Gotemba, Japan—luxury sales role driving client relationships and omnichannel excellence across Prada, Miu Miu, and Church's.
Role & Responsibilities
- Place the client at the center of all decisions, creating a warm and refined environment that delivers exceptional service aligned with the Client Journey Ceremony and anticipates client needs
- Exceed personal sales targets and drive high-performance selling to contribute to store-wide success and KPI achievement
- Demonstrate deep product knowledge, brand heritage, and DNA of Prada, Miu Miu, and Church's to inform client conversations and styling recommendations
- Actively capture and accurately enter client information into the CRM system, building and maintaining relationships through personalized, consultative approaches that create future business opportunities
- Embrace omnichannel methodology, seamlessly integrating in-store, virtual appointment, and digital touchpoints to deliver a cohesive luxury experience
- Maintain current knowledge of luxury fashion trends, competitive landscape, and style authority to enhance client dialogue and recommendations
- Respond professionally and responsibly to client feedback and complaints in coordination with management and customer service teams
- Handle merchandise with the highest level of care and respect befitting luxury goods
- Leverage digital tools and technology platforms to enhance client experience and streamline operations
- Conduct in-person and virtual appointments with professionalism and attentiveness to luxury service expectations
- Collaborate with back-of-house teams to maintain organized stockroom environments and execute inventory management protocols
- Adhere to operational guidelines, inventory management, security, point-of-sale procedures, logistics, and corporate reporting requirements
- Foster teamwork, open communication, and a positive, inclusive workplace culture that reflects the brand's commitment to Diversity & Inclusion
Qualifications
- Passion for fashion and genuine affinity for Prada, Miu Miu, and Church's brands
- Demonstrable sales and client-building experience in luxury, premium luxury, or selective retail environments
- Extensive experience selling ready-to-wear, footwear, and leather goods
- Proven track record in external client development (外商) activities
- Experience leveraging smartphones and digital tools for long-term client cultivation and promotional campaigns
- Fluency in English, Mandarin Chinese, Korean, or another foreign language at business level or higher (business-level Japanese proficiency is mandatory)
- Professional demeanor, reliability, and accountability in task execution
- Background in hospitality or related service sectors welcomed
Skills
Experience
Sales and client-building experience in luxury retail, premium fashion, or selective retail environments. Demonstrated expertise in ready-to-wear, footwear, and leather goods sales. Track record in external client development and long-term customer cultivation using digital platforms.
Education
High school diploma or equivalent; further education in fashion, business, or hospitality is advantageous.
Workplace
The successful candidate will be located in Gotemba, Shizuoka, Japan, with easy access to Tokyo.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.