- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Prada Group
Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.
The Prada Client Advisor delivers an exceptional luxury experience, develops a personal client portfolio through clienteling and CRM, and achieves individual and team sales objectives. The role also supports store operations, collaborates with Front and Back of House teams, and promotes Prada’s philosophy and values.
Role & Responsibilities
- Place clients at the centre of every interaction and deliver an exceptional luxury experience.
- Achieve individual sales and KPI targets while contributing to store success.
- Build and develop a personal client portfolio through proactive clienteling.
- Capture and maintain accurate CRM information to support client development.
- Develop and retain clients through appointments, follow-up and personalised outreach.
- Identify opportunities to acquire new clients and VICs.
- Demonstrate excellent product knowledge and knowledge of the brand’s history, culture and DNA.
- Promote cross-category selling to maximise client satisfaction and business performance.
- Use digital and omnichannel tools to deliver a seamless luxury experience.
- Support daily operations and collaborate with Front of House and Back of House teams.
- Ensure compliance with company procedures and operational guidelines.
- Foster open communication and contribute to a positive, inclusive team environment.
- Convey and promote the brand philosophy and values to clients, guiding them into the world of Prada.
- Develop the client portfolio, achieve individual and team objectives, and deliver excellence across all client journey touchpoints.
Qualifications
- Previous experience in a luxury or premium retail environment.
- Strong customer service and interpersonal skills.
- Passion for luxury retail and client experience.
- Curiosity and interest in luxury, fashion, art and design.
- Ability to develop long-lasting client relationships.
- Commercial mindset and results orientation.
- Excellent communication skills.
- Fluency in English; other languages are desirable.
Skills
Experience
Previous experience in a luxury or premium retail environment.
Workplace
This position is based in Bicester, England, UK.
Explore jobs in England or in the UK.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.