Prada Group Client Advisor
Prada Group seeks a Client Advisor in Bicester, UK — deliver exceptional luxury service, drive omni‑channel sales and cultivate lasting client relationships.
Overview
Prada Group is a globally recognised luxury fashion house comprising brands such as PRADA and Miu Miu. Renowned for its craftsmanship, creative leadership and commitment to innovation, the Group operates internationally and positions talent development, diversity and the preservation of brand heritage at the core of its employer value proposition.
Role & Responsibilities
- Deliver an exceptional, personalised luxury customer experience and act as a brand ambassador for Prada.
- Achieve and exceed individual and store sales targets and KPIs, contributing to overall store performance.
- Develop and maintain long-term client relationships through proactive clienteling and regular follow-up.
- Capture and update customer information in the Company CRM to enable personalised service and future sales opportunities.
- Support and promote the omni-channel customer journey, integrating in-store and ecommerce interactions.
- Host and conduct customer appointments in-person and via virtual meetings, using Company digital tools.
- Maintain in-depth product knowledge of Prada collections, history and brand DNA to advise clients confidently.
- Participate in daily store operations, maintain an organised stockroom and follow stock, inventory and cash procedures.
- Resolve client queries and complaints professionally, escalating to line manager or Client Service team when necessary.
- Work collaboratively with colleagues and back-of-house teams to ensure a consistent, high-quality client experience while upholding diversity and inclusion values.
Qualifications
- Proven retail experience within a luxury or premium brand.
- Strong understanding of luxury customer service and clienteling techniques.
- Track record of building and maintaining lasting client relationships.
- Excellent verbal communication and interpersonal skills.
- Fluency in English.
Skills
Experience
Previous experience working for a luxury or premium fashion brand with demonstrated success in clienteling, meeting sales targets and delivering high-quality customer service.
Education
Secondary education or equivalent preferred; formal retail or luxury-sales training is advantageous.
Workplace
This position is based in Bicester, England, UK, within easy reach of London. The broader England area accounts for 593 active listings on Cerulean, 13 of which are new. In UK as a whole, Cerulean currently features 633 open positions, with 17 posted this week.
Culture
Prada Group fosters a creative, international workplace where curiosity and craftsmanship are valued. The company emphasises professional development, inclusivity and respect for diverse perspectives while maintaining rigorous standards of excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Advisor», «Personal Shopping Advisor», «Retail Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.